Terms of service
Draft — to be reviewed before Beyond launches.
These terms apply when you use the Beyond app or beyond-esim.com and when you buy an eSIM data plan from us.
Your account
You can browse as a guest. To buy a plan, keep eSIMs or earn points you need an account. Keep your sign-in details safe; you're responsible for activity on your account.
eSIM plans
- Your phone must support eSIM and be carrier-unlocked.
- Each plan shows its destinations, data allowance and validity before you buy. Validity usually starts when the eSIM first connects in a covered destination.
- Network coverage and speeds are provided by local partner networks and can vary.
- An eSIM can usually be installed once. Don't delete it from your phone until you've finished using it.
Prices and payment
Prices are shown in your chosen currency and may be converted from our base currency at current rates. You pay the amount shown at checkout, including any applicable taxes.
Refunds
If an eSIM hasn't been installed or used, contact us and we'll review a refund. If it doesn't work because of a problem on our side, we'll fix it, replace it or refund you.
Rewards
Points have no cash value, can't be transferred, and may expire or change. We may cancel points earned through misuse, such as self-referrals.
Acceptable use
Don't use Beyond for anything unlawful, to resell plans, or to interfere with the service.
Changes
We may update these terms. If a change is significant, we'll tell you in the app before it applies.
Contact
Email support@beyond-esim.com.